Here is the updated "No Refund, Replacement Only" policy tailored for The Kairo.
At The Kairo, we strive to ensure that our customers receive high-quality products. To maintain our quality standards and keep our prices competitive, we operate under a strict No Refund policy.
All sales are final. However, if there is an issue with your order, we are happy to offer a Replacement under the following conditions.
We only replace items if they arrive in the following conditions:
Defective or Damaged: The product is faulty, broken, or physically damaged upon arrival.
Incorrect Item Received: The product delivered does not match the item you ordered (e.g., wrong size, color, or model).
Note: We do not offer replacements for a "change of mind" or if the product was damaged due to misuse after delivery.
You must request a replacement within [e.g., 7 days] of receiving your order. Requests made after this window will not be accepted.
To initiate a replacement, please follow these steps:
Email our support team
Include your Order Number in the subject line.
Provide a clear video or photograph of the unboxing process, clearly showing the defect or the incorrect item.
Briefly describe the issue in the email.
Once we receive your request and the supporting evidence, our team will inspect it and notify you of the approval or rejection of your replacement.
If approved, we will arrange for the defective item to be picked up (if applicable) and will ship a replacement of the exact same item to your original shipping address at no additional cost to you.
If the exact item is out of stock, we will offer you store credit of equal value to be used on your next purchase at The Kairo.
